Generac Complaints and Reviews

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Generac
Main address: S45 W29290 Hwy. 59 53189 Waukesha WI
1-888-436-3722, 1-262-544-4811, (262) 968-9372, dvalerio@generac.com
  • 58+3 mobile complaints
  • $160K claimed losses
  • $2.6K average
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  • Sep 25
  • Appliances and Electronics
  • Depew, New York
  • Standby Generator Installation
  • 98

Just started installed this unit. Got to the part of connecting the generator to the transfer switch. The instruction manual does not spec the wire size required. Contacted Generac customer support, they said it was determined by local codes! WHAT? The NEC code says that the 65 amp breaker on the Generac unit should be minimum of AWG 6 copper. Guess what Generac had installed on the line side on... Read more

Was this review helpful? 1 1

     

  • Sep 18
  • Repairs
  • Home Generator
  • 86

Mr. Kevin Hart takes money for service contracts, but does not honor them. We paid him $300.00 to maintain our generator. He does not return phone calls, after numerous calls to contact him. (14) He has moved on to another company because he is not licensed with Generac anymore. He now rips off people with Kohler generators. This is his third business. He just moves on with your money leaving you... Read more

Was this review helpful? 0 1

     

  • Sep 18
  • Appliances and Electronics
  • Apex, North Carolina
  • Defective Equipment
  • 83

DO NOT BUY THIS!!!! THIS IS THE WORST PIECE OF EQUIPMENT I HAVE EVER PURCHASED. BELIEVE THE NEGATIVE REVIEWS WHEN YOU READ THEM. THEY ARE FOR REAL. I WISH I WOULD HAVE DID MORE RESEARCH. I WILL NEVER BUY FROM THEM AGAIN. DON'T EVEN GET ME STARTED ON THE CUSTOMER SERVICE PEOPLE. YOU COULD GET MORE RESPONSE OUT OF A STOP SIGN. FIRST CAMPING TRIP IT LEFT ME STRANDED. THE ECO SWITCH BROKE AND... Read more

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  • Sep 13
  • Utility
  • Generator
  • 199

First problem is that the generator does not start in automatic mode. It will rev many times and not start. In manual mode after many tries it may start but stops without pick up. Phoned guardian/generac number given in manual and was told to remove air filter, turn it back to front, insert and start, then return to correct position for it to run. This worked, but what use is that if the... Read more

Was this review helpful? 3 2

     

  • Aug 27
  • Utility
  • Lock Problem
  • 311

I had a problem with the lock. One side of the lock would not open. Called customer service several times and was told that it was an installation problem and not a manufacturer issue. I told them that we could not open the unit to install it as the key did not fit the lock. The customer representative told me that it had to be a installation error because the the units are "perfect" when they... Read more

Was this review helpful? 10 1

     

  • Aug 06
  • Utility
  • Defective Standby Generator Replacement
  • 1
  • 1
  • 766

This is to advise of the great dissatisfaction with our Honeywell 20kw standby generator that I purchased and had installed September 17, 2012. My wife and are both on medication that requires refrigeration. At any one time, we have several thousand dollars worth on hand due health insurance sending a 3 month supply. This is the main reason we bought a standby generator. We feel that this... Read more

Was this review helpful? 8 0

     

  • Aug 06
  • Utility
  • Faulty Power Generator
  • 5
  • 5
  • 692

If you're here reading these before you've bought one then you should be smart enough to know these are bad news. Our 22kw has never been usable during a power outage yet. It's always one problem or another, and it's always a problem YOU will have to pay for regardless of warranty status. You may very we'll spend more to repair than replace even in warranty. It's also apparent to me that Genrac... Read more

Was this review helpful? 7 1
  • From mobile
  • Generac
  • Aug 03
  • by anonymous
  • #517896

My 20 KW gen starts when there is no loss of utility service. Had to push dealer for assistance Contacted Generac for help. Generac states cold start kit could be the cause. Will see. Waiting to have part replaced. Dealer does not agree. Can't have the generator start when not needed. Waste of natural gas and unnessary noise. Any one else have this problem? Add comment

     

  • Jul 30
  • Utility
  • Roslyn Heights, New York
  • Generator Warranty Dishonor
  • 1
  • 1
  • 579

I called Generac for a company to perform an emergency warranty repair. I was given 3 companies that did not answer the ph. I called back Generac and was given another company name and told to try charging the battery. I called 4th company and at least they had an answering machine. I left a message and I got return call Monday. The battery charging resulted in nothing. I checked the fuse with a... Read more

Was this review helpful? 6 1

     

  • Jul 29
  • Utility
  • Generator Repair Service
  • 381

Fourth of July weekend our power went out for what turned out to be 4 hours. I turned on my GP15000E generator smugly saying no problem I have a generator only to have it run for 20 minutes and die. The lights went really bright and then nothing. I called Generac only to find that they had no tech personnel there on the holiday and was told I would have to wait until Monday or call a service... Read more

Was this review helpful? 3 2
 
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