Generac Complaints and Reviews

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Main address: S45 W29290 Hwy. 59 53189 Waukesha WI
1-888-436-3722, 1-262-544-4811, (262) 968-9372,
  • 48+2 mobile complaints
  • $150K claimed losses
  • $2.9K average
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  • From mobile
  • Generac
  • Jul 24
  • by anonymous
  • #514272

Will not start in auto mode only in manual mode . The small push button cicuit breaker wil not reset Add comment

  • Jul 17
  • Utility
  • Baltimore, Maryland
  • Guardian 17Kw Restart
  • 32

Had my 17kw for two years and one month exactly. It ran fine for those two years with no bother, now after a short power outage and it tries to restart, it will not start. Installer has been back multiple times, the propane company has been out twice to fill my tanks that were not empty and then to confirm proper fuel pressure and still no joy. This is NOT rocket science! This product should... Read more

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  • From mobile
  • Generac
  • Jul 16
  • by anonymous
  • #511233

Biggest piece of *** made. Along with horrible services. Why don't you find something your decient at?? Consumers will eventually shut you down anyway . Add comment

  • Jul 14
  • Utility
  • Cicero, Illinois
  • Generac Generators
  • 1
  • 41

The first 2 years it worked great. This past winter, nothing but problems. I have a 5 year warranty and I will need every bit of it. I'm sorry I spent over $5k for this thing. This extreme winter, the dealer replaced part after part after part. I even bought a heater unit for it and the dealer installed it. It worked another 2 months, and now it won't even 'test' itself once a week. Then the... Read more

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  • Jun 09
  • Utility
  • Fairfield, Connecticut
  • Generators Warranty
  • 1
  • 82

My brother and I purchased 2 20kw generac gaurdian series generators and generac will not give us the free extended warrenty Read more

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  • Jun 02
  • Utility
  • Spruce Pine, North Carolina
  • Generace Generator
  • 2
  • 123

I purchased a 10kw Centurion by Generac 2011 to back up my off-grid home. The generator has been one repair after another. It started with bad assembly controllers, then bad mother boards, then bad battery chagers, then bad motors...3 of them to be exact. All were "under warranty" meaning Generac replaced all the parts, but I had to pay for the service calls and labor. The last repair was a... Read more

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  • May 25
  • Products
  • Akron, Ohio
  • Pressure Washer
  • 90

1. Case #181412. Spoke with Brittany, Elizabeth, Derrick & supervisor Hanna on 4 different calls to Generac. 2. Absolutly no effort for customer satisfaction. No effort by the company to make any resolve to the issue. 3. Still waiting for parts requested on the case number above. Its been 1 month. 4. Product was received partially assembled by some parts contained in the packing list. ... Read more

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  • Apr 11
  • Appliances and Electronics
  • Peshawar, North-West Frontier
  • Generac Generator
  • 108

our generator was funtioning well... 3 months ago the service provider of generac company in pakistan sent a man for service... as usual business in Pakistan, he did the service but when i started the generator it wasn't starting... in Pakistan, its a general trend that the electrician creates problem consciously so that the customers pay them again and again... the wires were out of the box..... Read more

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  • Mar 26
  • Utility
  • Rochester, New York
  • Generac Generator
  • 248
Generac - 72hrs of run time and engine is JUNK
1 of 5

Had my generator serviced as per the contract by the installer in Feb. March snowstorm here i Rochester NY and the engine is done. It bent pushrods and BROKE the rocker arms.Remember only 72 hours of running time. So much for the greeting when you call about countless hours of peace of mind with a backup generator.After a week they decided to furnish a new engine, I had to pay to remove old one... Read more

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  • Jan 28
  • Utility
  • Rockford, Illinois
  • Generac Generator
  • 5
  • 280

Purchased a new 20K whole house Generac generator in May of 2012. Have had one 4 hr. outage and it did work. Since then, this winter which has been very cold, it has had several problems. One was "low voltage" which was corrected by putting the generator switch in "off" pressing "enter" twice and then turning it to auto. The second was when the choke froze because of condensation and would not... Read more

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