Generac Complaints and Reviews

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Generac
Main address: S45 W29290 Hwy. 59 53189 Waukesha WI
1-888-436-3722, 1-262-544-4811, (262) 968-9372, dvalerio@generac.com
  • 60+3 mobile complaints
  • $160K claimed losses
  • $2.5K average
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  • Oct 15
  • Utility
  • Maywood, New Jersey
  • One Wash Power Spray
  • 71

I purchased a Generac One Wash Power Spray in June of this year. My intention was to use it once and place it in storage. When I got around to opening and reading their instructions, I found that the unit needs warm storage and cold storage negates the warranty. As I hadn't use the unit and could not provide proper storage I decide to return the unit. I thought, the unit still in it's original... Read more

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  • Oct 11
  • Utility
  • Mattoon, Illinois
  • Home Standby Generator
  • 168

Most troubles stated with all brands of home standby generators seem to be from those who have not enlisted a factory authorized dealer to purchase from and install this equipment. The majority state that it is purchased through a retail only store and are self installed or installed by various electricians and plumbers. Then the anger builds when something is wrong and still the owner does not... Read more

Was this review helpful? 3 0

     

  • Sep 25
  • Appliances and Electronics
  • Depew, New York
  • Standby Generator Installation
  • 1
  • 1
  • 448

Just started installed this unit. Got to the part of connecting the generator to the transfer switch. The instruction manual does not spec the wire size required. Contacted Generac customer support, they said it was determined by local codes! WHAT? The NEC code says that the 65 amp breaker on the Generac unit should be minimum of AWG 6 copper. Guess what Generac had installed on the line side on... Read more

Was this review helpful? 5 7

     

  • Sep 18
  • Repairs
  • Home Generator
  • 210

Mr. Kevin Hart takes money for service contracts, but does not honor them. We paid him $300.00 to maintain our generator. He does not return phone calls, after numerous calls to contact him. (14) He has moved on to another company because he is not licensed with Generac anymore. He now rips off people with Kohler generators. This is his third business. He just moves on with your money leaving you... Read more

Was this review helpful? 3 3

     

  • Sep 18
  • Appliances and Electronics
  • Apex, North Carolina
  • Defective Equipment
  • 259

DO NOT BUY THIS!!!! THIS IS THE WORST PIECE OF EQUIPMENT I HAVE EVER PURCHASED. BELIEVE THE NEGATIVE REVIEWS WHEN YOU READ THEM. THEY ARE FOR REAL. I WISH I WOULD HAVE DID MORE RESEARCH. I WILL NEVER BUY FROM THEM AGAIN. DON'T EVEN GET ME STARTED ON THE CUSTOMER SERVICE PEOPLE. YOU COULD GET MORE RESPONSE OUT OF A STOP SIGN. FIRST CAMPING TRIP IT LEFT ME STRANDED. THE ECO SWITCH BROKE AND... Read more

Was this review helpful? 1 4

     

  • Sep 13
  • Utility
  • Generator
  • 357

First problem is that the generator does not start in automatic mode. It will rev many times and not start. In manual mode after many tries it may start but stops without pick up. Phoned guardian/generac number given in manual and was told to remove air filter, turn it back to front, insert and start, then return to correct position for it to run. This worked, but what use is that if the... Read more

Was this review helpful? 4 3

     

  • Aug 27
  • Utility
  • Lock Problem
  • 390

I had a problem with the lock. One side of the lock would not open. Called customer service several times and was told that it was an installation problem and not a manufacturer issue. I told them that we could not open the unit to install it as the key did not fit the lock. The customer representative told me that it had to be a installation error because the the units are "perfect" when they... Read more

Was this review helpful? 10 2

     

  • Aug 06
  • Utility
  • Defective Standby Generator Replacement
  • 1
  • 1
  • 886

This is to advise of the great dissatisfaction with our Honeywell 20kw standby generator that I purchased and had installed September 17, 2012. My wife and are both on medication that requires refrigeration. At any one time, we have several thousand dollars worth on hand due health insurance sending a 3 month supply. This is the main reason we bought a standby generator. We feel that this... Read more

Was this review helpful? 9 0

     

  • Aug 06
  • Utility
  • Faulty Power Generator
  • 5
  • 5
  • 866

If you're here reading these before you've bought one then you should be smart enough to know these are bad news. Our 22kw has never been usable during a power outage yet. It's always one problem or another, and it's always a problem YOU will have to pay for regardless of warranty status. You may very we'll spend more to repair than replace even in warranty. It's also apparent to me that Genrac... Read more

Was this review helpful? 10 1
  • From mobile
  • Generac
  • Aug 03
  • by anonymous
  • #517896

My 20 KW gen starts when there is no loss of utility service. Had to push dealer for assistance Contacted Generac for help. Generac states cold start kit could be the cause. Will see. Waiting to have part replaced. Dealer does not agree. Can't have the generator start when not needed. Waste of natural gas and unnessary noise. Any one else have this problem? Add comment

 
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