Generac Complaints and Reviews

Submit ›
  • Customers like
    • Machine1
  • Customers don't like
    • Customer service7
    • No help3
    • Product3

  • 1 day ago
  • Advertisements and Cons
  • Lawton, Oklahoma
  • Generac 20 Kw Unit
  • 15
  • REVIEW RATING 4/5

I have to replace my $700 failed TS due to the internal electrical contacts do not make adequate connection. The contacts are NOT wore out from use. The mechanism has a design flaw where the contact pressure is low. They will slowly arc and burn to the point of replacement. You have to replace the entire switch assembly which is $400-550 depending where you buy it. Most suppliers only warrant the... Read more

Was this review helpful? 0 0

  • May 19
  • Repairs
  • Stormont, Dundas And Glengarry United Counties, Ontario
  • Generator Repair
  • 33
  • REVIEW RATING 4/5

Activated unit in October 2012. Annual maintenance done with Synthetic oil even though manual says every two years following first oil change. Early this Spring, generator would not start and onboard and wireless monitor showing low voltage. Phoned Generac and was told, without qualification, it was under warranty and gave me number for nearby authorised service agent. Tech came and suspected... Read more

Was this review helpful? 1 0

  • Apr 30
  • Utility
  • Germantown, Maryland
  • Home Generator
  • 2
  • 2
  • 285
  • REVIEW RATING 5/5

We bought our Generac whole house generator for peace of mind while we were away for the winter. It quit working in December 2014, and fortunately there were no power failures while we were gone. We returned 4/1/2015 & called for service immediately. It's May 1, & we're still waiting "for parts to be shipped". This is ridiculous!! We could have had a complete new one installed... Read more

Was this review helpful? 0 0

  • Apr 10
  • Installers
  • Bronx, New York
  • Standby Generator
  • 322
  • REVIEW RATING 5/5

I called Generac for a generator (standby) and was referred to Laurelton Electric in July 2014 . I was doing so because my elderly dad was going to be at home part of the week alone since i am in DC part of the week working. That is where the trouble begin. They took a 3000 down payment and that was a mistake. The owner calls and says I have a bigger one and will charge extra so i agreed to... Read more

Was this review helpful? 1 0
  • From mobile
  • Generac
  • Apr 06
  • by anonymous
  • #618435

Terrible product. Will not start in cold. Lack of company support and company will come up with fix for frost issue in Michigan winters. Add comment

  • Mar 31
  • Installers
  • Advertisement
  • 290
  • REVIEW RATING 5/5

After seeing a Generac ad on TV, I called Generac . They referred me to a dealer who is almost 100 miles away. In home acessment was done, but rep but could not answer major questions, and knew absolutely nothing about LP hookup. Handed off to another person in company who resolved some issues over the phone, then suddenly sent me an email saying he could no longer help me. Called a second dealer... Read more

Was this review helpful? 1 0

  • Mar 28
  • Appliances and Electronics
  • Danville, West Virginia
  • Generac Pressure Washer
  • 178
  • REVIEW RATING 5/5

I can't believe this!! I purchased a Generac Pressure washer from SAMS.. And it didn't have a Detergent tank in the box. I called Generac So called customer service.. And Spoke with Rebecca. She told me that the pressure washer was supposed to come with a Detergent tank and they would send it out as soon as possible... Then a week and half later I still hadn't received it, I called back to see if... Read more

Was this review helpful? 1 1

  • Mar 14
  • Utility
  • Brooklyn, New York
  • Generator
  • 371
  • REVIEW RATING 5/5

Why I would never ever do business with Generac again. I tried to purchase a generator Oct.2014. They gave my information to one of there contractors, because you can't buy directly from them. Laurelton electric (this is the most unprofessional ,disrespectful group of thugs,I felt like I was in bad episode of the sopranos) is the name of the contractors. Just simply horrible people.... Read more

Was this review helpful? 4 3
  • From mobile
  • Generac
  • Feb 25
  • by anonymous
  • #600469

Don't count on being there when you need it. We have 17kw that tests itself once a week, had to purchase additional oil warmth .. It may be fine other than wind , cold , snow. Very delicate , very expensive, and very useless Add comment

  • Feb 23
  • Utility
  • Alliance, Ohio
  • Generator Gp6500
  • 2
  • 2
  • 488
  • REVIEW RATING 5/5

Want Junk, Buy Generac!! Bought a gp6500 used it one whole hot week on a primitive camp trip. It was a year and 2 days old when i went on same trip. Didnt need it on monday. Started it up on tuesday to cool my camper. About 5 minutes later it sounded like some threw a pop can in a blender. Immediately because it was in middle of july and hotter then blue blazes i immediately called generac... Read more

Was this review helpful? 3 0

Had an experience with Generac?

Write a review
Did not find what you were looking for?
 
×
You are reading about Generac.
Filing a new complaint about
×