Generac Complaints and Reviews

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Generac
Main address: S45 W29290 Hwy. 59 53189 Waukesha WI
1-888-436-3722, 1-262-544-4811, (262) 968-9372, dvalerio@generac.com
  • 54+3 mobile complaints
  • $150K claimed losses
  • $2.7K average
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  • Aug 27
  • Utility
  • Lock Problem
  • 44

I had a problem with the lock. One side of the lock would not open. Called customer service several times and was told that it was an installation problem and not a manufacturer issue. I told them that we could not open the unit to install it as the key did not fit the lock. The customer representative told me that it had to be a installation error because the the units are "perfect" when they... Read more

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  • Aug 06
  • Utility
  • Defective Standby Generator Replacement
  • 451

This is to advise of the great dissatisfaction with our Honeywell 20kw standby generator that I purchased and had installed September 17, 2012. My wife and are both on medication that requires refrigeration. At any one time, we have several thousand dollars worth on hand due health insurance sending a 3 month supply. This is the main reason we bought a standby generator. We feel that this... Read more

Was this review helpful? 7 0

  • Aug 06
  • Utility
  • Faulty Power Generator
  • 4
  • 4
  • 334

If you're here reading these before you've bought one then you should be smart enough to know these are bad news. Our 22kw has never been usable during a power outage yet. It's always one problem or another, and it's always a problem YOU will have to pay for regardless of warranty status. You may very we'll spend more to repair than replace even in warranty. It's also apparent to me that Genrac... Read more

Was this review helpful? 5 0
  • From mobile
  • Generac
  • Aug 03
  • by anonymous
  • #517896

My 20 KW gen starts when there is no loss of utility service. Had to push dealer for assistance Contacted Generac for help. Generac states cold start kit could be the cause. Will see. Waiting to have part replaced. Dealer does not agree. Can't have the generator start when not needed. Waste of natural gas and unnessary noise. Any one else have this problem? Add comment

  • Jul 30
  • Utility
  • Roslyn Heights, New York
  • Generator Warranty Dishonor
  • 1
  • 1
  • 354

I called Generac for a company to perform an emergency warranty repair. I was given 3 companies that did not answer the ph. I called back Generac and was given another company name and told to try charging the battery. I called 4th company and at least they had an answering machine. I left a message and I got return call Monday. The battery charging resulted in nothing. I checked the fuse with a... Read more

Was this review helpful? 3 0

  • Jul 29
  • Utility
  • Generator Repair Service
  • 230

Fourth of July weekend our power went out for what turned out to be 4 hours. I turned on my GP15000E generator smugly saying no problem I have a generator only to have it run for 20 minutes and die. The lights went really bright and then nothing. I called Generac only to find that they had no tech personnel there on the holiday and was told I would have to wait until Monday or call a service... Read more

Was this review helpful? 3 1

  • Jul 28
  • Equipment
  • Portable Generator Model
  • 1
  • 1
  • 215

I purchased my generator in November of 2012 and according to my warranty in the manual it is covered for parts and labor for 2 years it is still in warranty for another 4 months and they will not stand behind it. Oh here is the best part it only has 6 hours of use and this was mainly to exercise the motor. They can charge me to fix it because I have too much invested but you can bet that I will... Read more

Was this review helpful? 4 1
  • From mobile
  • Generac
  • Jul 24
  • by anonymous
  • #514272

Will not start in auto mode only in manual mode . The small push button cicuit breaker wil not reset Add comment

  • Jul 17
  • Utility
  • Baltimore, Maryland
  • Guardian 17Kw Restart
  • 2
  • 2
  • 216

Had my 17kw for two years and one month exactly. It ran fine for those two years with no bother, now after a short power outage and it tries to restart, it will not start. Installer has been back multiple times, the propane company has been out twice to fill my tanks that were not empty and then to confirm proper fuel pressure and still no joy. This is NOT rocket science! This product should... Read more

Was this review helpful? 3 0
  • From mobile
  • Generac
  • Jul 16
  • by anonymous
  • #511233

Biggest piece of *** made. Along with horrible services. Why don't you find something your decient at?? Consumers will eventually shut you down anyway . Add comment

 
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