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  • 2 days ago
  • Utility
  • Pekin, Illinois
  • Engine
  • 14
  • REVIEW RATING 4/5

the generac engine on my dixie chopper blew up after only 568 hours, in comparision with industry average 2000 hours low end 5000 hours high end. talking to a dixie chopper rep. at a lawn & garden expo in louisville,ky. they had a lot of valve problems that proved to be very costly to the company, they were the only mower company to use generac engines and no longer use them. (really need to... Read more

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  • Dec 14
  • Utility
  • Manchester, New Hampshire
  • Generator
  • 55
  • REVIEW RATING 4/5

Bought a Generac generator 3 years ago. Started it from time to time but no heavy usage. Just needed it for a recent outage. Ran 5 hours and stopped. My neighbor who works on small engines took it apart and found that the part that hold the lifter in place broke because a retaining pin fell out. I purchased a new head and the design has been changed so that wont happen again. So obviously, this... Read more

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  • Dec 09
  • Utility
  • Saint George, Maine
  • Generac Guardian Generator
  • 301
  • REVIEW RATING 5/5

In early November, a Nor'Easter knocked out power in midcoast Maine for three days. When the power went out, my seven-year-old Generac Guardian 13K LP standby generator kicked on. A half hour later, surge protectors throughout the house popped and my AV receiver began burning. I ran outside and shut the generator down. An authorized repair technician came by several days later, started the... Read more

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  • Dec 08
  • Equipment
  • Trenton, New Jersey
  • Generator
  • 131
  • REVIEW RATING 4/5

bought brand new from factory authorized sales store, grainger. The store was great and I would but from them again. The generator, not so much. I had it for a year wihtout even putting oil or gas in it. Finally needed to use it, put in the required oil, fresh gas, ran for 3 minutes, then died. Could not get it restarted. Drained the gas, changed the oil and no luck. This company has the... Read more

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  • Dec 07
  • Utility
  • Cabinet Keys
  • 49
  • REVIEW RATING 4/5

I have requested replacement cabinet keys three weeks ago. Called four more times to know the status,was told the keys were mailed twice to my address. No one knew of/could provide a tracking number for either mailing to investigate. Either they lied about sending any keys,or they're extremely incompetent regarding documenting their activities-either situation is simply wrong and ***. Of... Read more

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  • Dec 01
  • Utility
  • Hamilton, Ontario
  • 8Kw Generator
  • 2
  • 2
  • 222
  • REVIEW RATING 5/5

I had my 8KW generator installed by an authorized Generac dealer. The generator has had nothing but problems since day one. The situation is only compounded by both Generac and my dealer who treat customers as though they are an inconvenience. After spending almost $6K on a product, I expect much better customer service. Good companies stand behind their products in both good and bad and... Read more

Was this review helpful? 3 1

  • Nov 27
  • Utility
  • Glen Mills, Pennsylvania
  • Generac Generator
  • 239
  • REVIEW RATING 5/5

Purchased and installed a 7kw gen. for moms house, installed it per specs on installation guide, one year into it a red light lit up we had to call someone to replace the solenoid, one year after that the engine blew up 4x4 hole in the engine itself. Called Generac, they said they would rebuild or replace the engine, but they want it moved to another location. They sent Advanced Electrical of... Read more

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  • Nov 26
  • Appliances and Electronics
  • Prospect, Kentucky
  • Generator
  • 215
  • REVIEW RATING 5/5

Generator was installed in 2009 during home construction and has run during four power outages and the weekly start-up. The weekly start-up is 12 minutes per week. The four outages totaled less than six hours. Last week the generator failed during start-up. A service rep was summoned who informed me that the cam shaft had separated at the point where is joins the main gear. The original cost... Read more

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  • Nov 24
  • Utility
  • Phoenix, Arizona
  • Generator
  • 138
  • REVIEW RATING 4/5

Bought generator from AP Electric online. Problems from day 1. Called AP ELECTRIC FOR FREE TECHNICAL SERVICE they advertise on their website. Told we can sell you the repair manual. This isn't technical support it is false advertising. Finally talked to managing partner Chris Tessier who said he would help with problem. After 2 contacts he will not answer email or his cell phone which he gave... Read more

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  • Nov 11
  • Utility
  • North Berwick, Maine
  • Generac Generator
  • 1
  • 1
  • 475
  • REVIEW RATING 5/5

I purchased a 7kw Generac generator because it was made in the U.S.A. I have been told by a Generac service company that anything under 10kw has a made in china engine. My engine cracked in many places in less then two years of service. I informed Generac customer service and asked for help. They gave me the run around for three months. I have now given up and have determined that fixing it is a... Read more

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