Generac Complaints and Reviews

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  • Customers like
    • Product2
    • Machine1
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  • Customers don't like
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    • That they make a faulty product3

  • Aug 25
  • Utility
  • Lake Stevens, Washington
  • Generac Standby Generator
  • 72
  • REVIEW RATING 4/5

Beware of the Generac Standby Generator Enhanced Warranty on their Informercial. I contacted Generac and was directed to one of their dealers for an In Home Survey. I bought the equipment and had it installed but was subsequently told that I could not have the Enhanced Warranty prominently advertised on their infomercial because my dealer was not a "participating dealer". Are you kidding? ... Read more

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  • Aug 25
  • Utility
  • Milford, Pennsylvania
  • Portable Generator
  • 35
  • REVIEW RATING 4/5

after only .8hrs, yes .8, the fan between the motor and generator blew up spewing shrapnel all over the garage. It then took 3 months to get it repaired when it should have been replaced since I had purchased it less then 5 weeks before. Their customer service is rude and useless. Should have bought the BRIGGS AND STRATTON. Fortunately, I had stepped into the house for a cup of coffee, otherwise... Read more

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  • Aug 18
  • Utility
  • Milton, West Virginia
  • 2
  • 2
  • 38
  • REVIEW RATING 4/5

Fly wheel went out after 3 months. 1st wk of July still can not get parts or even to speak to someone except the same supervisor who is dead set on not excepting any responsibility or helping customers in any way.Your Customer Service is non existent!! Do not recommend this product!!! Read more

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  • Aug 14
  • Household Services
  • West Chester, Pennsylvania
  • Portable Generator
  • 77
  • REVIEW RATING 4/5

10.5 hours on this unit. Wouldn't start. Used ether and it ran till I stopped spraying ether. Called Generac - said it was bad gas. The gas was fresh. Drained gas and found that the gas petcock valve was defective - it still allowed fuel to pass when shutoff. Took carb apart and checked float valve. Totally corroded. I'm not sure what it is made from but it is reactive to gasoline. It should be... Read more

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  • Aug 11
  • Utility
  • Montclair, New Jersey
  • Generac Generator
  • 2
  • 2
  • 117
  • REVIEW RATING 5/5

Today when power went out, our Generac generator didn't go on! This is the 2nd time it has failed us. The last time the "mother board" had to be replaced (a thousand buck item)! Also, we service our unit TWICE a year to keep it in shape and ready to go, so it isn't like this generator has been neglected. So I Called our service tech (who is great) who advised us that battery & charger... Read more

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  • From mobile
  • Generac
  • Aug 07
  • by anonymous
  • #678979

I was told that my generator ,wich is a 2000 xi would not be covered under warranty because they said it was commercial use. That is i run lights about 20 hours a week. It is just over a year old and is loosing compression. That is a real exspenive pieace of junk since now i have to go spend another 500$ on one that. Will not be a generac. Add comment

  • Aug 06
  • Equipment
  • Pinckney, Michigan
  • Generac Gp15000E Portable Generator
  • 15
  • REVIEW RATING 4/5

My GP15000E was ordered and received from Home Depot. The first time I filled the Fuel Tank per instructions and started the generator it was leaking fuel from between the vapor vent valve and top of fuel tank. Fuel leaked all over the exhaust and motor (lucky to not have a fire). The vent valve was loosely fitted to the fuel tank (not sealed). The manufacturing hole in the tank was roughly... Read more

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  • Jul 28
  • Employees and Ex-employees
  • West Frankfort, Illinois
  • Generac Service And Support
  • 439
  • REVIEW RATING 5/5

I have been a Generac Service Dealer for 7 years. What I have found during this time is the longer you do this the more experienced you get when it comes to repairing the Generac generators. I have seen my share of poor to unsafe installations. Unfortunately when I am called and show up at the customers house, I am the bearer of the bad news about their installation. They get frustrated,... Read more

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  • Jul 26
  • Equipment
  • Saint Ignace, Michigan
  • Generac 2700-Psi Gas Pressure Washer
  • 51
  • REVIEW RATING 4/5

Power washer continues to lose pressure because it destroys the check valves. When i take the pump apart the lower check valves have the little stopper plug pushed completely thru the plastic bushing. I have replace all 3 of these check valves twice already and yesterday they all went bad again. At about $30 each time for a set of these it's getting rather ridiculous and expensive. This is a... Read more

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  • Jul 25
  • Equipment
  • Generac Lp3250 Portable Generator
  • 1
  • 1
  • 166
  • REVIEW RATING 4/5

Have a Generac generator I use to run power tools and recharge batteries for a small cabin with off grid solar. Generator has been flawless until now when a drop in performance necessitated contacting Generac to buy a service manual. I was told that Generac will not sell service manuals to their consumers or the general public, only to Generac dealers and service centers. The nearest service... Read more

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