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We bought a 20kW Generac generator and had it hooked up to our propane tank. Cost a small fortune. In three years, and about 20 power outages, it has worked twice! We have maintained it religiously using the firm that installed it. But it is constantly breaking down with one thing or another. And to top it all, apparently it will not work in freezing weather because water moisture in the... Read more

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Generac is the hardest company to do business with, they just they are slow pay, when working on generators for customers it hard to get parts. The it take forever to get payment, and it's below what work you put in it. There always right and everyone else is wrong it's amazing they are so big. People need to get the word out to make a company do things right More Ex dealer need to come together... Read more

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bought the 7500 during a storm outage 2 years ago. 5 hours and the engine is shot. what a waste of my money and trying to get someone to fix it. I'll buy another brand from now on. The engine starts but fails to run for more than 10 seconds. Put new fuel in and replacement tune up parts with the same result. I took it to a small engine guy who could no get it to do any better. He tried... Read more

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well bought a 16kw guardian generator made it 2years 8 month or 102 hours bear went down in generator and ruined it . Bought a 17kw generator 2011 made it 4 years or 204 hours slip ring and brush or controller don't know yet. I have over 7500 dollars in Generac generators and nothing but big problems keeping it running. If you want a run around and waste a bunch of money buy a generac generator... Read more

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I have read that this unit will knock a hole in the case as the rod bearings have not been tightened . Generac stopped selling this unit because of failures . I come home from a 5 day trip to find my house frozen and a rod had knocked a hole in the case. My fault for using a *** motor;i hope the guy that put this thing together gets cancer soon. The customer service girl and they are all girls... Read more

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During yearly service, gasket head leaking, went to replace and found gasket hold down bolt in tech's hand along with part of cylinder head. Tech said this was a defect and had seen another just like this a short time ago. Head is under warrantee, but will cost me $300 to replace. As a Sr. citizen on a fixed income. I cannot afford this, but have to fix because of sickness. Seem's a little... Read more

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Lp5500 portable, starts on 50 pulls, told by repair shop he would never buy one , had 10 similar Lps come through the the shop and all lemons, I was advised to sell it to someone who was unaware of the defects which I cannot!!!!!!! Do Generac costumer service belligerent and purposely loose your call when transferring to another incompitant employee Huge mistake!!!!!! Get a Honda I'm stuck with... Read more

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Purchased a generac stand by generator and on the first run it quit. Was told the magnets came off and bent the equipment. The service salesman replaced the entire unit but he said he had a hard time with the company because he said they wanted to send parts instead of a replacement. The machine was brand new out of the box and they want you to fix it with less than 30 minutes run time???... Read more

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I have a Generac Model #6000-LP3250 that was used once for testing on a sump pump. Was purchased in 2012 to power the sump pump during a power outage. Well, we had a power outage in June of this year (2015) and the generator wouldn't produce any juice. Engine started fine, but no power. Took the back plate off the stator housing, and the stator was burned to a crisp. Only used once in 3... Read more

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stay away from Generac. I had a 7kW unit, started once a week for three years and never ran more than 6-8 hours. One day it threw a piston, shattered the engine block into pieces, and the company says "sorry!" My lawnmower has run for more years and many more hours never a problem. What is up with this company? I spoke to a dealership and they said they have seen this several times. A faulty part... Read more

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