Generac Complaints and Reviews

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  • Customers like
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    • Machine1
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  • Customers don't like
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  • Jul 28
  • Equipment
  • West Frankfort, Illinois
  • Standby Generator Installation
  • 51

I have been a Generac Service Dealer for 7 years. What I have found during this time is the longer you do this the more experienced you get when it comes to repairing the Generac generators. I have seen my share of poor to unsafe installations. Unfortunately when I am called and show up at the customers house, I am the bearer of the bad news about their installation. They get frustrated,... Read more

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  • Jul 26
  • Equipment
  • Saint Ignace, Michigan
  • Pressure Washer
  • 10

Power washer continues to lose pressure because it destroys the check valves. When i take the pump apart the lower check valves have the little stopper plug pushed completely thru the plastic bushing. I have replace all 3 of these check valves twice already and yesterday they all went bad again. At about $30 each time for a set of these it's getting rather ridiculous and expensive. This is a... Read more

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  • Jul 25
  • Equipment
  • Generac Lp3250 Portable Generator
  • 50

Have a Generac generator I use to run power tools and recharge batteries for a small cabin with off grid solar. Generator has been flawless until now when a drop in performance necessitated contacting Generac to buy a service manual. I was told that Generac will not sell service manuals to their consumers or the general public, only to Generac dealers and service centers. The nearest service... Read more

Was this review helpful? 0 1
  • From mobile
  • Generac
  • Jul 18
  • by anonymous
  • #667991

Power went out generac generator went on for ten mins then stopped . called them they said better luck next time worst product worst service ending up using gas generator for 2days had no problems Add comment

  • Jul 09
  • Utility
  • Atlanta, Georgia
  • 98

The FTC says the company is obligated to fix its product during a warranty period. If the company cannot repair it, then they MUST replace it. Why are you all stressing and not taking the least bit of action? HOW TO FILE A COMPLAINT: Read more

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  • Jul 03
  • Utility
  • Richmond, Indiana
  • Generac Generator 0055040 17Kw Gt990 Guard
  • 181

Generator quit charging. Generator has only run less than 7 days total. Generac says they go by warranty dates rather than run time. Rotor coming apart- small pieces of copper wire scattered about. See it is a problem with some of the others. Listen to their advertisements while waiting for them to answer your calls. Says the generators run day after day and week after week in emergency... Read more

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  • Jun 30
  • Utility
  • Generac Generator 20Kw
  • 364

I want to advise anyone purchasing a whole house generator, to carefully read all materials including warranties first. We had our 20 KW Generac generator installed and maintained accordingly for 3 years. I week after the warranty went out, the board went out and replacement cost is 1400. for the part. We argued that the installment date and sell date were in question, but Generac would only... Read more

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  • Jun 10
  • Utility
  • Kansas City, Missouri
  • Generac 2500-Psi
  • 123

I assembled the washer as directed. No problem. Followed starting instructions . No problem.5 tries, no start. 10,20, 30, 40,50 tries.No start. After calling customer service and getting referred to an authorized service, I was informed that the carberatorwas leaking gas into the oil. Bad valve. Repair service was backed up 5 weeks so I was forced to take it back home and find another service... Read more

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  • Jun 06
  • Utility
  • Erwin, North Carolina
  • Air Filter
  • 105

Unpacked a new pressure washer and found the plastic air filter cover was cracked. I called Generac and provided all the details (model number, serial number, etc) and they said they'd ship me a new part. Part arrived about 10 days later and it was for a different machine. I called Generac and after verifying the model & serial number, they said they would get the right one expedited. 10... Read more

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  • Jun 03
  • Utility
  • Richton Park, Illinois
  • Generator Installation
  • 209

A Brief Description of the Transaction and My Complaint After a third visit to our home on September 26, 2014, I signed a contract with Kevin from Choice Generators. We immediately proceeded to contact Nicor, our gas supplier, to upgrade the gas meter and L.P. to insure that all upgrades were complete for the whole house generator installation. He promised that within 4 to 6 weeks a generator... Read more

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