Generac Complaints and Reviews

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Generac
Main address: S45 W29290 Hwy. 59 53189 Waukesha WI
1-888-436-3722, 1-262-544-4811, (262) 968-9372, dvalerio@generac.com
  • 65+2 mobile complaints
  • $160K claimed losses
  • $2.4K average
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  • 1 day ago
  • Utility
  • Phoenix, Arizona
  • Generator
  • 25

Bought generator from AP Electric online. Problems from day 1. Called AP ELECTRIC FOR FREE TECHNICAL SERVICE they advertise on their website. Told we can sell you the repair manual. This isn't technical support it is false advertising. Finally talked to managing partner Chris Tessier who said he would help with problem. After 2 contacts he will not answer email or his cell phone which he gave... Read more

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  • Nov 11
  • Utility
  • North Berwick, Maine
  • Generac Generator
  • 1
  • 1
  • 316

I purchased a 7kw Generac generator because it was made in the U.S.A. I have been told by a Generac service company that anything under 10kw has a made in china engine. My engine cracked in many places in less then two years of service. I informed Generac customer service and asked for help. They gave me the run around for three months. I have now given up and have determined that fixing it is a... Read more

Was this review helpful? 4 0

     

  • Oct 26
  • Building Products
  • Gladwyne, Pennsylvania
  • Standby Generator
  • 4
  • 4
  • 672

I install many Generac generator being an Electrical contractor. I guess I have been lucky until now. Purchased 16 KW unit from AP Electric which advertises free technical support for any problems. I bought this generator 9/7/11. First time customer needs generator it does not work comes up LOW Voltage on control screen. Call AP Electric they tell me we had problems with units running on quite... Read more

Was this review helpful? 11 4

     

  • Oct 25
  • Utility
  • Defective Generator
  • 1
  • 1
  • 379

I purchased a Generac 6500 2 years ago after an ice storm that ravaged New England. I never needed it after the storm until the next year. I never even put gas in it. I then needed it and ran so rough I was burning through a full tank of gas in 2 hours. I brought it in for service and they told me it was bad fuel and the carb had to get cleaned. Keep in mind, it was brand new. I just went out... Read more

Was this review helpful? 1 0

     

  • Oct 15
  • Utility
  • Maywood, New Jersey
  • One Wash Power Spray
  • 250

I purchased a Generac One Wash Power Spray in June of this year. My intention was to use it once and place it in storage. When I got around to opening and reading their instructions, I found that the unit needs warm storage and cold storage negates the warranty. As I hadn't use the unit and could not provide proper storage I decide to return the unit. I thought, the unit still in it's original... Read more

Was this review helpful? 0 1

     

  • Oct 11
  • Utility
  • Mattoon, Illinois
  • Home Standby Generator
  • 2
  • 2
  • 530

Most troubles stated with all brands of home standby generators seem to be from those who have not enlisted a factory authorized dealer to purchase from and install this equipment. The majority state that it is purchased through a retail only store and are self installed or installed by various electricians and plumbers. Then the anger builds when something is wrong and still the owner does not... Read more

Was this review helpful? 5 2

     

  • Sep 25
  • Appliances and Electronics
  • Depew, New York
  • Standby Generator Installation
  • 1
  • 1
  • 755

Just started installed this unit. Got to the part of connecting the generator to the transfer switch. The instruction manual does not spec the wire size required. Contacted Generac customer support, they said it was determined by local codes! WHAT? The NEC code says that the 65 amp breaker on the Generac unit should be minimum of AWG 6 copper. Guess what Generac had installed on the line side on... Read more

Was this review helpful? 8 9

     

  • Sep 18
  • Repairs
  • Home Generator
  • 359

Mr. Kevin Hart takes money for service contracts, but does not honor them. We paid him $300.00 to maintain our generator. He does not return phone calls, after numerous calls to contact him. (14) He has moved on to another company because he is not licensed with Generac anymore. He now rips off people with Kohler generators. This is his third business. He just moves on with your money leaving you... Read more

Was this review helpful? 7 5

     

  • Sep 18
  • Appliances and Electronics
  • Apex, North Carolina
  • Defective Equipment
  • 471

DO NOT BUY THIS!!!! THIS IS THE WORST PIECE OF EQUIPMENT I HAVE EVER PURCHASED. BELIEVE THE NEGATIVE REVIEWS WHEN YOU READ THEM. THEY ARE FOR REAL. I WISH I WOULD HAVE DID MORE RESEARCH. I WILL NEVER BUY FROM THEM AGAIN. DON'T EVEN GET ME STARTED ON THE CUSTOMER SERVICE PEOPLE. YOU COULD GET MORE RESPONSE OUT OF A STOP SIGN. FIRST CAMPING TRIP IT LEFT ME STRANDED. THE ECO SWITCH BROKE AND... Read more

Was this review helpful? 3 4

     

  • Sep 13
  • Utility
  • Generator
  • 515

First problem is that the generator does not start in automatic mode. It will rev many times and not start. In manual mode after many tries it may start but stops without pick up. Phoned guardian/generac number given in manual and was told to remove air filter, turn it back to front, insert and start, then return to correct position for it to run. This worked, but what use is that if the... Read more

Was this review helpful? 4 3
 
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