Generac Power Systems - Generac XT8000E - damged electrical components
Buyer be aware - recent power outage - used the Generac XT8000E via generlink-- over current caused by Generator - melted one surge protector blew two others . blew out Xbox power source , two light bulbs blew and literally SMOKED my computer (almost caught fire) -my electrican, an Electrical engineer and Generlink all agree the Generator was at fault - Generac tested it on 4500 watt load bank - says it is OK - but it is not - Thankfully Lowes took it back - Generac lousy customer service will not back product - $700 in damaged.
Generac denies all responsibility - they were asked if it was possible that the AVR - automatic voltage regulator in the generator may have failed intermittently and they would not deny or confirm that was a possibility. The only thing they are interested in is protecting themselves - they do not give a *** about customers. We were lucky we noticed the computer stating to burn and unplugged it in time - if not we would have had a serious fire on our hand and could have lost our house.
This is a very serious situation - DO NOT buy a generac and if you have one I would not use it as a backup that's for sure -- Lowes customer service is excellent and they really took care of us by taking the Generator back. I have contacted the Ontario Fire Marshall to make them aware STAY AWAY FROM GENERAC
Reason of review: Bad quality.
Monetary Loss: $700.
Generac Power Systems Cons: Customer service.
Location: Madoc, Ontario
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Had the same problem, though it caused over $1200 dollars damage. Burned up my amplifier in my Definitive Technology CLR 30000 center speaker and three other power strips.
I wrote a horrible review for the unit as it has faults.
ordered new voltage generator and once fixed will sell it. Generac sucks!!
Thanks for the heads up