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1.5

Purchased a generac stand by generator and on the first run it quit. Was told the magnets came off and bent the equipment.

The service salesman replaced the entire unit but he said he had a hard time with the company because he said they wanted to send parts instead of a replacement. The machine was brand new out of the box and they want you to fix it with less than 30 minutes run time??? Definitely would NOT advise anyone to rely on this company for good customer service.

So far the replacement has run ok for the past 2. Months.

Reason of review: Poor customer service.

Location: Germantown, Tennessee

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I never understand why nobody does their homework on this brand. Obviously you found this page, did you not research it before? The BBB has 100's of complaints as does Consumer Affairs..

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