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Despite regular testing and maintenance, our backup generator failed during Sandy. It was only a few years old. I called Generac. After waiting on hold several minutes, they more/less told me "tough luck -- you should have paid us more for a maintenance contract." The maintenance people want over $1k for parts. I am livid.

A backup generator that fails is worthless. A company that purports to have reliable products should stand behind them. I can only conclude that Generac focuses more on marketing than quality or service.

I would encourage buyers to consider other brands if reliability is important.

Monetary Loss: $8000.

Location: New York, New York

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WOW, was at Northern tool in South Fl. Saw the Generac

8000 watts unit.

After reading the track record of these units guess I'll have to stick with my first instinct HONDA HONDA

HONDA. This should fill the bill.

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