Generac Power Systems

danI have reviewed this company previously, but want to add one final thing. These white collar crooks sold me a $10,000 generator that was defective, and that cost me $7,000 to fix and re-install. And then these arrogant bastards left me with holding the entire bag.

I am going to fight back and print up 2,000 bumper stickers that tell the entire gulf coast that GENERAC IS JUNK. And then I'm going to plaster them all over the gulf coast, from Destin to Houston.

What a bunch of crooks these arrogant *** are.

Lots of choices as to what generator to buy. Consider yourself warned that if you buy a Generac that is defective, you are royally screwed!!

Eight brutally long months ago I bought a $10,000 Generac generator so that I would be ready for the hurricane season down here on the gulf coast.
That generator turned out to be very defective right out of the box, and Generac admitted it to me.
And here I am now, in the middle of hurricane season, with the exact same defective Generac generator, and all Generac has done is for me is lie to me and ignore me. Day after day after day after month after month after month after month.
Once they have your money, their arrogance is simply intentional, stunning and just so insidious.

Did I say intentional? Trust me when I say that. I have lived nearly 250 days of it.
I have spoken to 5 authorized Generac dealers and they have all told me that Generac knows that they have a serious quality problem, but because they sell so many generators at such high profit margins that they don't have to do anything about it. In fact, they have told me, that Generac's strategy is to frustrate their customers until they just surrender and go away.
Last thing, and here is all that you should need to know about Generac generators.

All 5 of these Generac dealers told me that they will no longer sell a Generac generator to their customers.

As one of them told me, "I love money a lot, but not enough to knowingly screw someone by selling them any of the crap that Generac is putting out".
Any questions? These people should be in jail.

The Generac whole house generator saga will seemingly never end for us.
- Bought original Generac Synergy whole house generator in 2016. Total cost of all materials and labor $12K, which included a 500 gallon propane tank, and 120+ foot gas line.
- The unit began throwing an error code 1062 whenever we lost power, and that code could not be cleared so the generator could be run again until the grid power came back on. Kind of defeats the purpose of having a generator, wouldn't you say? It turns out that this is a fatal design flaw with the Synergy model, but Generac refuses to recognize that.
- Generac told our service dealer of the time which parts to try replacing, but told him that he would have to pay for the replacement parts out of pocket if it didn't fix the issue. Needless to say, no parts got replaced, and we were forced to continue with the error and loss of use of our generator over the course of 5 years.
- Then our service guy had health issues and had to retire, and then covid hit. We were left with no service support.
- When I called Generac to finally get this straightened out, they told us we would have to pay to have a new Generac service company come out and run a "diagnosis" on it. When I clarified why that wasn't going to happen, I got passed along to no less than four different customer support reps before getting one who wanted to handle the case.
- Generac paid more money to swap out various parts in the Synergy than it would have cost to simply replace it. So of course they wasted yet more money.
- They finally agreed to replace our Synergy with a "new" Guardian model.
- Unit was installed and immediately failed with low oil pressure.
- Instead of sending us another replacement, they insisted on making us wait for them to order and have installed a brand new engine. So now we were with NO generator instead of the previous one that we could sometimes piecemeal during an outage.
- The process of swapping in the new motor was NOT trivial. After seeing the complexity of it, I would have preferred yet another whole new generator.
- Fast forward to Christmas Eve day. We had lost power the day before, and the generator kicked in, and we felt like we could finally enjoy some piece of mind from our big investment. I want out to check on it and came to find ALL of the motor oil drained out into the cabinet of the unit. The dipstick read ZERO oil in the block. The oil pressure gauge did NOT shut off the engine, so it ran for who knows how long with little to no oil in it.
- Now the rep from Generac who was on our case, has bailed on us and kicked the can down to the next rep. Why? Because she knows that she will be listed as the primary contact for my lawyers to reach out to her with a lawsuit.
This company is a TOTAL POS. I can't stress how sorry I am for falling for their *** and buying their garbage. They don't stand behind their products or their customers. Generac SUCKS!!
Here are photos of the oil issue and what it looked like to replace the engine in this thing. What could possibly go wrong, right? I'm right on the edge of filing a lawsuit. Pretty sure it's going to go that way. Six plus *** years of trying to deal with these *** just to GET what I *** paid for!!!

We were stranded without our power and our thousand of dollars Genercrap died. We hand bailed water out of our sump pump at 4AM until he could get another generator hooked up.

Just to plug in the sump pump. We get it maintained as scheduled by authorized technicians and it cost $700 this last year with now an estimated $956 to fix this new issue. I had to take work off today because I cant rely on the Genercrap to work, dont want a flooded basement. Cusmoer service is useless and told us to put an new battery in it, we did, thats 2 new batteries in less than a year theres nothing they will do since its a few months out of warranty.

So you spend thousands, yearly maintenance fees, repair costs and it still doesnt work.

About 200 hours on it and the service guy said its like new still. Something that costs that much should be reliable and last more than 5 years.

Generator failed 3 minutes after power went it from Ian. Immediately called service and got no answer.

Kept calling everyday until someone answered. Was told someone would be out to look. No one came for 5 days, was told manufacturer defect part would be overnighted and repaired next day. Three days later told part wont arrive until 10/11?

LTL instead of overnight? No offer of a loaner, no attempt to reach out to neighboring dealer, no communication from dealer or corporate.