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So complaint #2.i get a call from lady from escaladed customer service,saying oh we are so sorry and this shouldnt of happened. Oh wait i see why they missed it,my company upgraded or changed the software and now you have to be properly trained to look up warranty...WHAT..i call BS..there would be a whole lot more complaints than mine and a multi-million dollar company isnt gonna change something without simplifying it..then to tell me that there never was a problem with generac that it was on the service tech...wow again...people i need 2 more people or more the merrier to make them realize what they are doing...here it is the 20th of October and still no generator been down since beginning of sept and is 2 yrs old...nice job generac

Location: Baltimore, Ohio

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