My 17kw generac [not capitalized -- they should not be respected] generator failed during Hurricane Sandy. The generator is fully maintained, oil and filter changed after 1st 8 hours of operation. The generator is less than a year old. The authorized generac service company made three visits. They could not fix it nor is generac people helping them. The field people get little or no support from the company. At this time the generac 17kw is still down and the authorized service people do not have a clue as to why [generac does not help]! I called generac directly and you can only reach phone reps that have no technical knowledge and you cannot talk with any technician or engineer. All they do is refer more authorized electricians -- all of which are shops without the generac expert. Authorized dealers/service companies only receive TWO days training with generac.
So, the bottom line, if anyone is considering purchasing a whole-house generator DO NOT RECOMMEND generac! I would recommend Kohler. I know of people who have Kohler's and new Kohler's do not go down!
Please pass along all this information -- do not buy generac.
Monmouth County, NJ
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